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DriveWorks Pro 19
How To: Troubleshoot Licensing (KB13010807)

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Floating License Retrieval Failed

See How To: Troubleshoot Floating Licenses for information specific to Floating Licenses.

Unable to Connect to the Internet

If no Internet connection is available, to communicate with the licensing server, the message below will be displayed.

  • Check your network status.
  • Check that your web browser can reach other sites.
  • A proxy server may be blocking access. Please see the section sub-headed Proxy Server blocking communication with license server below.
  • A firewall may be blocking the communications port used. Please see the section sub-headed Firewall below.

If the machine is not expected to have an external Internet connection:

  1. Select Use manual activation option.
  2. Click Next.
  3. Follow the instructions given in the topic Manual Activation to manually activate your license.

Activation Failed

Possible causes of failure to activate a fixed license are listed below:

Proxy Server blocking communication with license server

How to determine if you are behind a Proxy Server

Using Internet Explorer

  1. Left-click the "Tools" down arrow and select "Internet Options" from the drop-down list.

    This will open the Internet Options window.

  2. Left-click the "Connections" tab.
  3. Left-click the "LAN settings" button.

    This will open the Local Area Network (LAN) Settings window.

    If the "Use a proxy server for your LAN" box is checked, and there is an address and port number present, you are behind a proxy.

Using Firefox

  1. Left-click on the "Tools" menu item and select "Options ..." from the drop-down menu.
  2. Left-click on the "Advanced" icon.
  3. Left-click the "Network" tab.
  4. Left-click the "Settings..." button.

    If the "Manual proxy configuration" radio button is checked, and there are addresses and port numbers, you are behind a proxy.

Using Google Chrome

  1. Click the Customize and Control Google Chrome button and then click settings.
  2. At the bottom of the menu click +Show Advanced Settings.
  3. Find Network and then click the Change Proxy Settings button.
  4. Left-click the "LAN settings" button.

    This will open the Local Area Network (LAN) Settings window.

    If the "Use a proxy server for your LAN" box is checked, and there is an address and port number present, you are behind a proxy.

Configure DriveWorks Licensing for a Proxy Server

  1. Follow the steps to activate the license automatically see Automatic Activation.

    When the dialog that shows the attempt to activate is displayed (image on the left) click the Stop button.

  2. Click the radio button to Configure proxy details.

    Click Next.

  3. Enter the proxy details.

    Click Next to begin activation again.

Firewall

If you do not use a proxy server it may be an issue with the communications port the license is configured to use. To test this type the following link into your Internet browser:

http://lserver.driveworks.co.uk:8080/flexnet/services/ActivationService?wsdl

You should see a web page as below:

If you can view the XML page in the browser your communications port is configured correctly and you should contact your DriveWorks reseller for more assistance.

If the browser reports an error page you will need to allow access through port 8080 on your firewall. Your computer administrator will be able to assist with this.

Common Activation Issues

When licensing activation fails the dialog will give an accurate description of the issue.

The chart below lists the common causes of activation issues and recommends a course of action to rectify the problem.

Problem Code is the last 4 digits of the code given in the Activation Failed dialog.
Problem Code Message Course of Action
7109 The code you entered was not recognized.
  • Check the code you have been issued and re-enter carefully.
  • If you have the code in digital format (in an email or text file for example) copy and paste the code directly into the activation dialog.
7174 The code you entered is obsolete.
  • Obtain your new code from your reseller.
7288 The code you entered has already been used the maximum number of times.
  • Return a license from a machine it is no longer required on.
  • Purchase additional licenses from your reseller.
7343 The code you entered has expired.
  • Obtain a new activation code.
  • Purchase a license from your reseller.
7288 The code you entered has already been activated on a different machine.
  • Return a license from the machine it was activated on.
  • Purchase additional licenses from your reseller.

DriveWorks 17 (SP0 and SP1) - Known Activation Issue (Now Resolved - see note below)

This issue has been resolved with the release of DriveWorks 17 Service Pack 2.

We recommend upgrading to this version to prevent this issue occurring.

When activating a DriveWorks 17 License you are asked to complete some Registration Information (see image below).

Entering any non-English characters in the Name and Company fields of this dialog will cause activation to fail.

If any non-English characters are entered the following Flex error code will be returned:

  • 5.50018.41145.32

Examples of non-English characters include (but not limited to):

  • ç
  • Þ
  • ù
  • ä
  • é

Please do not use non-English characters in the fields mentioned above.


Knowledge Base Article Ref: KB13010807