How To: Troubleshoot Fixed Licenses
This topic gives solutions to resolve issues with Fixed Licenses.
For troubleshooting issues with Floating (Network) Licenses please see How To: Troubleshoot Floating Licenses.
The Licensing Wizard will give a problem code when the issue can be identified.
The problem identifier is the last set of digits in the given code.
Problem Code: .7109
The code entered was not recognized.
- Check the code issued and re-enter carefully.
- If the code is in digital format (in an email or text file for example) copy and paste the code directly into the activation dialog.
Problem Code: .7174
The code entered is obsolete.
- Obtain a new code from your reseller.
Problem Code: .7288
- The code entered has already been used the maximum number of times.
- The code entered has already been activated on a different machine.
- Return a license from a machine it is no longer required on.
- Purchase additional licenses from your reseller.
Problem Code: .7343
The code entered has expired.
- Obtain a new activation code.
- Purchase a license from your reseller.
Problem Code: .32
Non-English characters (for example: ç, Þ, ù, ä, é) used in Name, Email or Company fields when activating License
- Remove Non-English characters from Registration Information dialog and retry.
This was a known issue in version 17 SP1 and earlier and is now resolved.
Problem Code: .9999
XML reserved character (&, <, >, ") used in Name, Email or Company fields when activating License.
- Remove reserved characters from Registration Information dialog and retry.
This was a known issue in version 17 SP0 and earlier and is now resolved.
Unable to Connect to the Internet
If no Internet connection is available, to communicate with the licensing server, the message below will be displayed.
Check your network status.
Check that your web browser can reach other sites.
A proxy server may be blocking access. Please see the section sub-headed Proxy Server blocking
communication with license server below.
A firewall may be blocking the communications port used. Please see the section sub-headed Firewall
If the machine is not expected to have an external Internet connection:
Select Use manual activation option.
Follow the instructions given in the topic Manual Activation to manually
activate your license.
Possible causes of failure to activate a fixed license are listed below:
Proxy Server blocking communication with license server
How to determine if you are behind a Proxy Server:
- Open Windows Settings.
Enter Settings in the Windows search bar and select the Settings App.
- Select Network and Internet.
- Select Proxy from the list of settings on the left.
- If the setting Use a proxy server (under Manual proxy setup) is turned on, a proxy server is in use.
Configure DriveWorks Licensing for a Proxy Server
- Follow the steps to activate the license automatically see Automatic Activation.
When the dialog that shows the attempt to activate is displayed (image on the left) click the Stop button.
- Click the radio button to Configure proxy details.
- Enter the proxy details.
Click Next to begin activation again.
Firewall blocking communication with license server
If you do not use a proxy server it may be an issue with the communications port the license is configured to use. To test this type the following link into your Internet browser:
You should see a web page as below:
If you can view the XML page in the browser your communications port is configured correctly and you should contact your DriveWorks reseller for more assistance.
If the browser reports an error page you will need to allow access through port 8080 on your firewall. Your computer administrator will be able to assist with this.
Fixed License Status Types
The License Manager displays the status of each Fixed License that has been activated on the machine.
The status is shown as Active when the license is valid and healthy.
- The status is shown as Expired for Evaluation Licenses that have expired.
- Acquire a permanent license
A license can become untrusted for a number of reasons, the more common of which are:
- When a machine has been restored from a backup
- When a machine has had key hardware components added or replaced
- When time and date settings have been altered
- When the MAC address of a machine changes (can occur on VM's that do not have a static MAC address assigned)
- When Windows updates have affected trusted storage
If the above solutions fail to clear the untrusted status contact your reseller for support in repairing the untrusted license.
Knowledge Base Article Ref: