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DriveWorks Pro 19
License Management

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DriveWorks License Management

The License Management tool is used to:

  • View license information for fixed licenses that have been activated on the machine.
  • Configure the License Manager to be the Floating (Network) License Server.
  • Add and activate floating licenses to the License Manager.
  • Return fixed and floating Licenses that have been activated on the machine.
  • Add and Return DriveWorks Live Licenses. Also view and manage current active connections.

    See Licensing DriveWorks Live for more information.

New Versions

Each new version of DriveWorks License Management will host and serve earlier version DriveWorks licenses.


The license view displays information about each license.

The information includes:

  • Code
  • Type
  • Expires
  • Status

The Status column can display the following for each license:

  • Expired if the license is not permanent and the date in the Expires column has passed
  • Untrusted if the license is corrupted and requires repairing

    License information is held in Windows Trusted Storage.

    Trusted storage is a secure location that is locked to the machine on which it is located using a combination of machine identities.

    A license can become untrusted for a number of reasons, the more common of which are:

    • When a machine has been restored from a backup
    • When a machine has had key hardware components added or replaced
    • When Windows updates have affected trusted storage

    If the license displays untrusted please try the following:

    • Return the license (see below) and then re-activate it
    • Contact your reseller for support in repairing the untrusted license.
  • Active if the license is none of the above.

Where to install DriveWorks License Management

New Versions

Each new version of DriveWorks License Management will host and serve earlier version DriveWorks licenses.

DriveWorks License Management should be installed along with each application that a Fixed License has been purchased for (see License Types below for information on the license types available for each DriveWorks Pro module).

Doing this will allow you to view the license information for that product and also return the license should you require it to be reactivated on another machine.

When a Network License has been purchased, DriveWorks License Management should also be installed on a machine that acts as the License Server.

Please see Multi-application Deployment in the section Deployment Scenarios in the article How To: Deploy DriveWorks Pro for advice on where to locate DriveWorks License Management.
License Types

Launch DriveWorks License Management

The License Management Tool is launched from:

Windows Start Button> All Programs> DriveWorks{Version Number}> Tools> DriveWorks License Management (OS type)

Add a License

From the appropriate tab of the License Manager:

  1. Click Add.
  2. Copy and paste the license code you have been sent.

    Please note, if you are manually entering the code, take care to enter it exactly as it has been given

  3. Click Next to enter your Registration Information, check the box to accept the Privacy Policy.
  4. Click Next to activate.
  5. Click Finish when done.

To Return a License

  1. Select the license that is to be returned and click View.
  2. Click Return License.
  3. Click Finish on the License Management wizard once it is complete.
A DriveWorks License code can only be returned a maximum of twice in 24hrs
The machine that the license has been returned from, must be connected to the internet.

Retrieve the Log File from the Network License Server

To retrieve the log from the Network License Server please follow the steps below:

  1. Open File Explorer.
  2. Follow the file path below and ensure the version number (of DriveWorks) that you are using is in the file path-

    C:\ProgramData\DriveWorks\[Version Number]\LicensingData\Log.txt

  3. Double click on the Log.txt file to open the log.

A type of license that restricts the use of the software to a single computer.

A type of software license that gives the ability to share a limited number of licenses among a large number of machines.