This article discusses issues relating to opening or creating a DriveWorks Group.
In some cases the following error message is displayed when an existing group is opened:
Possible causes of this message include:
A lock file is created when the Group is open and removed once the Group is closed. It could remain if the application closes unexpectedly.
Browse to the location of the Individual Group and delete the lock file.
Ensure this file is deleted and NOT the actual Group file, which is in the following format:
Ensure you have the correct permissions (read and write permissions) to the path where the group is stored.
Ensure the correct user name and password were supplied to log onto the group.
The Group was created in a later version of DriveWorks.
Ensure the DriveWorks product version matches the version the Group was created in.
You can check this in either Windows Services or SQL Configurations Manager.
The following errors could occur when a new Shared Group is created:
See SQL Server for more information.
One or a combination of any of the following could be the cause.
Ensure all installed versions match, for instance:
Having DriveWorks Pro Server version 18.1 and DriveWorks Administrator version 18.2 installed, will cause this error.
See How To: Troubleshoot Pro Server Connection for more information.
|Knowledge Base Article Ref:||KB12121037|