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How To: Troubleshoot DriveWorks Group Issues (KB12121037)

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How To: Troubleshoot DriveWorks Group Issues

This article discusses issues relating to opening or creating a DriveWorks Group.

Troubleshoot Group Issues - Opening a group

In some cases the following error message is displayed when an existing group is opened

Possible causes of this message include:

  • Folder Permissions - Ensure you have the correct permissions (read and write permissions) to the path where the group is stored.
  • Login credentials - Ensure the correct user name and password were supplied to log onto the group.
  • Later Version Group - The Group was created in a later version of DriveWorks. Ensure the DriveWorks product version matches the version the Group was created in.
  • SQL Server may not be Running. You can check this in either Windows Services or SQL Configurations Manager

When running versions of DriveWorks earlier than version 7 on Windows Vista or Windows 7

DriveWorks may require to be run as an administrator if UAC (User Account Control) is turned on. Locate the .exe file of the DriveWorks application being run (C:\Program Files\DriveWorks\ VersionNumber\), right click and select Run as administrator.

Troubleshoot Group Issues - Creating a group

In some cases the following error message is displayed when a new shared group is created

Possible causes of this message include:

  • Incorrect permissions on the Pro Server to create a new group. See SQL Server for more information.

Knowledge Base Article Ref:KB12121037