This article outlines issues that can occur during the installation of DriveWorks.
Double clicking the DriveWorks installation file has been known to launch the installation for another program.
This could be due to the following:
The easiest method to clear the cache from the Windows Installer is to reboot your machine after installation of a program.
To overcome a 3rd party setup.exe file existing in the same location as the DriveWorks installation file - Move the DriveWorks installation file to a location that does not contain a setup.exe file.
After installation of DriveWorks the Add-in cannot be found in SOLIDWORKS.
Check the Add-In is active by:
The SOLIDWORKS task pane is displayed on the right hand side of the SOLIDWORKS graphics window. DriveWorks has it's own tab located on the SOLIDWORKS task pane.
Check the SOLIDWORKS Task Pane is enabled:
Common causes of the DriveWorks Add-In failing to appear include:
DriveWorks being installed prior to SOLIDWORKS. DriveWorks must be installed after SOLIDWORKS has been installed for the add-in to register successfully. Uninstall DriveWorks and re-install (after ensuring SOLIDWORKS has installed successfully).
Corrupt installation file or installation. If you have downloaded the DriveWorks installation file download again and re-try the installation (having first uninstalled DriveWorks).
|Knowledge Base Article Ref:||KB13103029|