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DriveWorks Pro 20
Fixed Licenses

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Fixed Licenses

This topic refers to licensing the following products only:
  • DriveWorks Administrator
  • DriveWorks User
  • DriveWorks Autopilot

For information regarding the licensing of DriveWorks Live, please refer to License Manager DriveWorks Live.

The Fixed License tab in the License Manager will show all Fixed Licenses that have been activated on the machine.

The Fixed License view displays information about each license.

The information includes:

  • Code
  • Type
  • Expires
  • Status

The Status column can display the following for each license:

  • Expired if the license is not permanent and the date in the Expires column has passed
  • Untrusted if the license is corrupted and requires repairing

    License information is held in Windows Trusted Storage.

    Trusted storage is a secure location that is locked to the machine on which it is located using a combination of machine identities.

    A license can become untrusted for a number of reasons, the more common of which are:

    • When a machine has been restored from a backup
    • When a machine has had key hardware components added or replaced
    • When the MAC address of a machine changes (can occur on VM's that do not have a static MAC address assigned)
    • When Windows updates have affected trusted storage

    If the license is untrusted please see How To: Troubleshoot Fixed Licenses for more information.

  • Active if the license valid.

View a Fixed License

The information available for a license when it is viewed includes:

  • The Product Code - The code used to activate the license will be listed here in full.
  • Type - If the license is Full (permanent) or Temporary.
  • Expires On - If temporary the date on which it expires.
  • Days Remaining - If temporary the number of days remaining before expiration.

To view the information for a fixed license:

  1. Ensure the Fixed Licenses tab is selected and select the license from the list of available licenses.
  2. Click the View button to the right of the list of licenses.
  3. The License Details window will be displayed.

Return a Fixed License

A DriveWorks license code can be returned at most twice in any one day
The machine a license is returned from must be connected to the internet to make use of this feature.

To return a fixed license:

  1. Ensure the Fixed Licenses tab is selected and select the license from the list of available licenses.
  2. Click the View button to the right of the list of licenses.
  3. From the License Details dialog click the Return license button.

  4. DriveWorks will attempt to return the license.

Repair an Untrusted License

Repair License will attempt to repair a license that has become untrusted.

Please see Repair License for more information.