DriveWorks Pro 23

Repair License

Repair License

Repair License will attempt to repair a license that has become untrusted.

A license can become untrusted for a number of reasons, the more common of which are:

• When a machine has been restored from a backup
• When a machine has had key hardware components added or replaced
• When time and date settings have been altered
• When the MAC address of a machine changes (can occur on VM's that do not have a static MAC address assigned)
• When Windows updates have affected trusted storage

To repair untrusted licenses, launch the DriveWorks License Management tool and:

1. Select the tab for the license type that is untrusted:
   • Fixed Licenses

     All fixed licenses activated on the machine are displayed in the license list. The list will show if a license is untrusted in the Status column.

     The options available are:

     • Repair Selected

       A single untrusted license can be selected or, if more than one untrusted license exists, each untrusted license can be selected by holding the Ctrl key or Shift key to select a block.

       Select the license(s) and click Repair Selected.

     • Repair All

       To repair all untrusted licenses displayed in the list, click Repair All (an untrusted license does not require selecting from the list).

   • Network License Server Licenses

     All network licenses activated on the machine are displayed in the license list. The list will show if a license is untrusted in the Status column.

     The options available are:

     • Repair Selected

       A single untrusted license can be selected or, if more than one untrusted license exists, each untrusted license can be selected by holding the Ctrl key or Shift key to select a block.

       Select the license(s) and click Repair Selected.

     • Repair All

       To repair all untrusted licenses displayed in the list, click Repair All (an untrusted license does not require selecting from the list).

   • DriveWorks Live

     Select the untrusted DriveWorks Live license and click Repair.

2. The repair will begin instantly.

   

3. Once the repair is complete the result is displayed.

   

4. Click Finish to close the result window.

Repair Unsuccessful

In the event the repair is unsuccessful the result will be displayed as below.

Please see the following topics for additional steps that can be taken:

Fixed License

Please see How To: Troubleshoot Fixed Licenses for additional steps.

Floating License

Please see How To: Troubleshoot Floating Licenses for additional steps.

DriveWorks Live License

DriveWorks Live licenses that are untrusted and cannot be repaired will require technical assistance. Please contact your DriveWorks Reseller.