DriveWorks Pro 23

How To: Troubleshoot WebView2 Runtime Installation (KB25102401)

How To: Troubleshoot WebView2 Runtime Installation

DriveWorks requires a supported version of WebView2 Runtime to be installed.

Appropriate checks are made during installation but depending on machine policy or the WebView2 requirements of other installed applications this could change.

When a DriveWorks application is launched and the installed WebView2 Runtime is not supported, one of the following messages will appear:

• Update Required: WebView2
• Install Required: WebView2
• WebView2 Runtime Installation Failed (newer version installed)

Update Required: WebView2

If the installed version of WebView2 Runtime is older than the minimum supported version the following message will be displayed.

If this message is displayed:

1. Click Retry
2. Follow any instructions to attempt the install of WebView2 Runtime.
3. Click OK on the following message:

   

4. Close and restart the DriveWorks application to allow the changes to take effect.

Install Required: WebView2

If WebView2 Runtime is not installed the following message will be displayed.

If this message is displayed:

1. Click Retry
2. Follow any instructions to attempt the install of WebView2 Runtime.
3. Click OK on the following message:

   

4. Close and restart the DriveWorks application to allow the changes to take effect.

WebView2 Runtime Installation Failed (newer version installed)

If the installed version of WebView2 Runtime is newer than the minimum supported version the following message will be displayed.

In this scenario click OK to close the message and DriveWorks will run as normal.

WebView2 Runtime Installation Failed

DriveWorks uses the Evergreen Runtime distribution mode.

This allows the underlying web platform (WebView2 Runtime) to update automatically, ensuring the latest version is always installed.

This is Microsoft's recommended method to ensure any critical security fixes are applied.

It means DriveWorks will work with any future updates of WebView2.

Unfortunately it also means any third party apps that use the fixed version of the WebView2 Runtime, or machine policies that prevent the updates could cause the updates to fail.

If, after running through the above attempts to install the required version of WebView2 Runtime, the message persists or the following message is displayed please contact your DriveWorks reseller for assistance.