DriveWorks Pro 16: How To: Troubleshoot DriveWorks Live (KB14021401) [send feedback...]

Exception Report Not Found

When an exception report is created in DriveWorks Live, it may fail to save in the expected Health directory because of how IIS is configured.

For instance when IIS is configured with the following settings:

  • The Application Pool is running as a local administrator or as ApplicationPoolIdentity.
  • And the Application Pool advanced setting "Load User Profile" is set to False.

Under these conditions any exception report created by DriveWorks Live will be saved to:


Any other settings applied to IIS that result in the above folder being unavailable will result in the report being saved to:


Knowledge Base Article Ref:KB14021401

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