This article gives guidance when troubleshooting DriveWorks Live.
The most common causes of the error below are with the DriveWorks Live Synchronization Server Service, either:
To resolve this:
When an exception report is created in DriveWorks Live, it may fail to save in the expected Health directory because of how IIS is configured.
For instance when IIS is configured with the following settings:
Under these conditions any exception report created by DriveWorks Live will be saved to:
Any other settings applied to IIS that result in the above folder being unavailable will result in the report being saved to:
|Knowledge Base Article Ref:||KB14021401|