When using the Integration Theme please refer to the topic Integration Theme Settings to extend the timeout.
Timeout is the interval at which DriveWorks Live will automatically log users out of a session. This will ensure the DriveWorks Live license in use is returned so it can be re-allocated.
Timeout can run in one of two modes:
To keep a session alive DriveWorks Live runs a script that pings the server every 15 seconds. If no response is received the timeout setting is then activated.
See Editing the Session Timeout Setting section below.
To run in this mode the ping script must be turned off.
The ping script is turned off in the main.js file.
See Editing the Session Timeout Setting and Turning the Ping Script Off sections below.
The session timeout setting is applied in the web.config file for the installed theme.
The Timeout setting is the time in minutes before a session is logged out. It is automatically set to 5 in the DriveWorks Live theme.
The web.config file is located in the root directory of where the theme was installed on setup. See How To: Customize the DriveWorks Live Web Theme (Advanced Customization section) for more information.
Change the default 5 value to the required number of minutes, and save the web.config file in the same location.
<!-- This setting controls the session timeout in minutes --> <sessionState timeout=" 5"/>
The Ping script should only be turned off when Timeout is required after a period of inactivity.
The Ping Interval setting is applied in the main.js file for the installed theme.
Change the default 15 value to 0 (zero), and save the main.js file.
/ Note: To stop the ping script from keeping the session alive set this to 0 DriveWorks.RegisterSetting('PingIntervalSeconds', 15);
|Knowledge Base Article Ref:||KB12121020|