DriveWorks Pro 15: How To: Troubleshoot Autopilot 3D Preview (KB16113001) [send feedback...]

How To: Troubleshoot Autopilot 3D Preview

When DriveWorks Autopilot is used to round trip through SOLIDWORKS to produce 3D content in a 3D Preview control please use this checklist to ensure everything is set correctly.

  1. Root Model

    DriveWorks 3D Preview takes the first active model it finds in your model rules. It looks in model rules from the bottom up until it finds a viable root component set.

    A viable component set is a top-level model with a valid file name.

    Component Sets can be bypassed in the model rules tree by setting their file name to "DELETE".

    DriveWorks won’t use these models and will move onto the next one

    During the Specification, you can set file names to be delete and then at release time you can switch them back so models generate.

  2. Set the Preview Service Location

    This is the machine name that has DriveWorks Autopilot installed which is to be used as the 3D preview service.

    1. General Settings

      In DriveWorks General settings there is a setting for Preview Service Location. This must be set to the name of the machine where DriveWorks Autopilot is running 3D Preview.

    2. DriveWorks.config file in IIS

      If you are running DriveWorks Live through IIS you must also set the Preview Service Location in the DriveWorks.config file.

  3. Enable the DriveWorks 3D Export SOLIDWORKS Add-In

    Make sure you have the DriveWorks 3D Export add in enabled in the SOLIDWORKS application running on the DriveWorks Autopilot machine.

  4. Run DriveWorks Autopilot as an administrator

    DriveWorks Autopilot must be running as a Windows Administrator. This is so that the 3D Preview service can run and access applications like SOLIDWORKS.

  5. Enable 3D Preview in DriveWorks Autopilot settings

    In DriveWorks Autopilot under 3D Preview Settings there is a check box to "Enable 3D Preview".

    Make sure this is checked on the machine that you want to generate the 3D Preview.

  6. Allow access via port 8900 (TCP) through the DriveWorks Autopilot machine’s firewall

    DriveWorks Applications such as DriveWorks Live and IIS request 3D previews through port 8900. If this port is not accessible, then the requests will not go through.


Knowledge Base Article Ref:KB16113001

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